your personal details on our website.
updated: 5 August 2013
Heritage Mining Company Limited (registered number 8563784), whose
registered office is at Barclays Bank Chambers, 9 Market Square,
Keswick, Cumbria, CA12 5BJ, knows that you care how information about
you is used and shared and we appreciate your trust in us to do that
forms part of our website terms and conditions ('Website Terms').
accepting our Website Terms or by visiting The Heritage Mine ('the
Website') you are accepting and consenting to the practices described
Website is brought to you by The Heritage Mining Company Limited. The
Heritage Mining Company Limited believes it is important to protect
your Personal Data (as defined in the Data Protection Act 1998) and
we are committed to giving you a personalised service that meets your
needs in a way that also protects your privacy. This policy explains
how we may collect Personal Data about you. It also explains some of
the security measures we take to protect your Personal Data, and
tells you certain things we will do and not do. You should read this
policy in conjunction with the Website Terms.
we first obtain Personal Data from you, or when you take a new
service or product from us, we will give you the opportunity to tell
us if you do or do not want to receive information from us about
other services or products (as applicable). You can normally do this
by ticking a box on an application form or contract. You may change
your mind at any time by emailing us at the address below.
of the Personal Data we hold about you may be 'sensitive personal
data' within the meaning of the Data Protection Act 1998, for
example, information about your health or ethnic origin.
We may collect Personal
Data about you from a number of sources, including the following:
1.1.From you when you
agree to take a service or product from us, in which case this may
include your contact details, date of birth, how you will pay for the
product or service and your bank details.
1.2.From you when you
contact us with an enquiry or in response to a communication from us,
in which case, this may tell us something about how you use our
1.3.From documents that
are available to the public, such as the electoral register.
2.Using Your Personal
2.1.Personal Data about
our customers is an important part of our business and we shall only
use your Personal Data for the following purposes and shall not keep
such Personal Data longer than is necessary to fulfil these purposes:
2.1.1.To help us to
identify you when you contact us.
2.1.2.To help us to
identify accounts, services and/or products which you could have from
us or selected partners from time to time. We may do this by
automatic means using a scoring system, which uses the Personal Data
you have provided and/or any information we hold about you and
Personal Data from third party agencies (including credit reference
2.1.3.To help us to
administer and to contact you about improved administration of any
accounts, services and products we have provided before, do provide
now or will or may provide in the future.
2.1.4.To allow us to
carry out marketing analysis and customer profiling (including with
transactional information), conduct research, including creating
statistical and testing information.
2.1.5.To help to prevent
and detect fraud or loss.
2.1.6.To allow us to
contact you in any way (including mail, email, telephone, visit, text
or multimedia messages) about products and services offered by us and
selected partners unless you have previously asked us not to do so.
2.1.7.We may monitor and
record communications with you (including phone conversations and
emails) for quality assurance and compliance.
2.1.8.We may check your
details with fraud prevention agencies. If you provide false or
inaccurate information and we suspect fraud, we will record this.
2.2.We will not disclose
your Personal Data to any third party except in accordance with this
2.3.We may allow other
people and organisations to use Personal Data we hold about you in
the following circumstances:
2.3.1.If we, or
substantially all of our assets, are acquired or are in the process
of being acquired by a third party, in which case Personal Data held
by us, about our customers, will be one of the transferred assets.
2.3.2.If we have been
legitimately asked to provide information for legal or regulatory
purposes or as part of legal proceedings or prospective legal
2.3.3.We employ companies
and individuals to perform functions on our behalf and we may
disclose your Personal Data to these parties for the purposes set out
in clause 2.1 or, for example, for fulfilling orders, delivering
packages, sending postal mail and email, removing repetitive
information from customer lists, analysing data, providing marketing
assistance, providing search results and links (including paid
listings and links) and providing customer service. Those parties are
bound by strict contractual provisions with us and only have access
to Personal Data needed to perform their functions, and may not use
it for other purposes. Further, they must process the Personal Data
Protection Act 1998. From time to time, these other people and
organisations to whom we may pass your Personal Data may be outside
the European Economic Area. We will take all steps reasonably
necessary to ensure that your Personal Data is treated securely and
2.4.Where you give us
Personal Data on behalf of someone else, you confirm that you have
that they have not objected to such use of their Personal Data.
2.5.In connection with
any transaction which we enter into with you:
2.5.1.We, and other
companies in our group, may carry out credit and fraud prevention
checks with one or more licensed credit reference and fraud
prevention agencies. We and they may keep a record of the search.
Information held about you by these agencies may be linked to records
relating to other people living at the same address with whom you are
financially linked. These records will also be taken into account in
credit and fraud prevention checks. Information from your application
and payment details of your account will be recorded with one or more
of these agencies and may be shared with other organisations to help
make credit and insurance decisions about you and members of your
household with whom you are financially linked and for debt
collection and fraud prevention. This includes those who have moved
house and who have missed payments.
2.5.2.If you provide
false or inaccurate information to us and we suspect fraud, we will
record this and may share it with other people and organisations. We,
and other credit and insurance organisations, may also use technology
to detect and prevent fraud.
2.5.3.If you need details
of those credit agencies and fraud prevention agencies from which we
obtain and with which we record information about you, please write
to our Data Protection Manager at The Heritage Mining Company
Limited, Barclays Bank Chambers, 9 Market Square, Keswick, Cumbria,
We have strict security
measures to protect Personal Data.
3.1.We work to protect
the security of your information during transmission by using Secure
Sockets Layer (SSL) software, which encrypts information you input.
3.2.We reveal only the
last five digits of your credit card numbers when confirming an
order. Of course, we transmit the entire credit card number to the
appropriate credit card company during order processing.
3.3.We maintain physical,
electronic and procedural safeguards in connection with the
collection, storage and disclosure of personally identifiable
customer information. Our security procedures mean that we may
occasionally request proof of identity before we disclose personal
information to you.
3.4.It is important for
you to protect against unauthorised access to your password and to
your computer. Be sure to sign off when you finish using a shared
4.1.If you communicate
with us using the internet, we may occasionally email you about our
services and products. When you first give us Personal Data through
the Website, we will normally give you the opportunity to say whether
you would prefer us not to contact you by email. You can also always
send us an email (at the address set out below) at any time if you
change your mind.
4.2.Please remember that
communications over the internet, such as emails and webmails
(messages sent through a website), are not secure unless they have
been encrypted. Your communications may go through a number of
countries before they are delivered - this is the nature of the
internet. We cannot accept responsibility for any unauthorised access
or loss of Personal Data that is beyond our control.
When we provide services,
we want to make them easy, useful and reliable. This sometimes
involves placing small amounts of information on your computer. These
are called 'cookies'.
cookies cannot be used to identify you personally and are used to
improve services for you, for example through:
Letting you navigate between pages efficiently
Enabling a service to recognise your computer so you don't have to
give the same information during one task
Recognising that you have already given a username and password so
you don't need to enter it for every web page requested
Measuring how many people are using services, so they can be made
easier to use and that there is enough capacity to ensure they are
allaboutcookies.org or www.youronlinechoices.eu to learn more about
www.google.co.uk/goodtoknow/data-on-the-web/cookies for a video about
typically have the opportunity to set their browser to accept all or
some cookies, to notify them when a cookie is issued, or not to
receive cookies at any time. The last of these options, of course,
means that personalised services cannot be provided and the user may
not be able to take full advantage of all of a website's features.
Refer to your browser's Help section for specific guidance on how it
allows you to manage cookies and how you may delete cookies you wish
to remove from your computer.
cookies may be found in a single file depending on which browser you
cookies used on this website have been categorised based on the
categories found in the ICC UK Cookie guide, as follows:
1: strictly necessary cookies
cookies are essential in order to enable you to move around the
website and use its features, such as accessing secure areas of the
website. Without these cookies services you have asked for, like
shopping baskets or e-billing, cannot be provided.
2: performance cookies
cookies collect information about how visitors use a website, for
instance which pages visitors go to most often, and if they get error
messages from web pages. These cookies don’t collect
information that identifies a visitor. All information these cookies
collect is aggregated and therefore anonymous. It is only used to
improve how a website works.
3: functionality cookies
cookies allow the website to remember choices you make (such as your
user name, language or the region you are in) and provide enhanced,
more personal features. For instance, a website may be able to
provide you with local weather reports or traffic news by storing in
a cookie the region in which you are currently located. These cookies
can also be used to remember changes you have made to text size,
fonts and other parts of web pages that you can customise. They may
also be used to provide services you have asked for such as a live
chat session. The information these cookies collect may be anonymised
and they cannot track your browsing activity on other websites.
list below shows the cookies that we use, other than those that are
strictly necessary to this service. If you have any queries about
these, or would like more information, please contact our Data
Protection Manager at The Heritage Mining Company Limited, Barclays
Bank Chambers, 9 Market Square, Keswick, Cumbria, CA12 5BJ, or email
us at firstname.lastname@example.org.
cookie holds details of the user's name and preferred currency for
using this website, you agree that we can place these types of
cookies on your device.
6.1.The Website may
include third-party advertising and links to other websites. We do
not provide any personally identifiable customer Personal Data to
these advertisers or third-party websites.
websites and advertisers, or internet advertising companies working
on their behalf, sometimes use technology to send (or 'serve') the
advertisements that appear on the Website directly to your browser.
They automatically receive your IP address when this happens. They
tags or single-pixel gifs), and other technologies to measure the
effectiveness of their ads and to personalise advertising content. We
do not have access to or control over cookies or other features that
they may use, and the information practices of these advertisers and
contact them directly for more information about their privacy
practices. In addition, the Network Advertising Initiative offers
useful information about internet advertising companies (also called
'ad networks' or 'network advertisers'), including information about
how to opt-out of their information collection.
6.3.We exclude all
liability for loss that you may incur when using these third party
7.1.If you would like any
please either write to us at Data Protection Manager, The Heritage
Mining Company Limited, Barclays Bank Chambers, 9 Market Square,
Keswick, Cumbria, CA12 5BJ, or email us at email@example.com.
7.2.We may amend this
case, we will publish the amended version on the Website. You confirm
that we shall not be liable to you or any third party for any change
7.3.You can ask us for a
writing to the above address or by emailing us at
Data we hold about individuals. It does not apply to information we
hold about companies and other organisations.
7.4.If you would like
access to the Personal Data that we hold about you, you can do this
by emailing us at firstname.lastname@example.org or writing to us at the
address noted above. There may be a nominal charge of £10 to
cover administrative costs.
7.5.We aim to keep the
Personal Data we hold about you accurate and up to date. If you tell
us that we are holding any inaccurate Personal Data about you, we
will delete it or correct it promptly. Please email us at
email@example.com or write to us at the address above to
update your Personal Data.